Returns & Exchanges

At Q+A, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, you can return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and the reason for your return to receive a unique return authorization code.

• 2.
  Pack Your Products

  Securely package your items in their original packaging, ensuring the products are at least half-full and well-protected for transit.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.