Frequently Asked Questions

Everything you need to know about your Q+A skincare journey.

How do I know which products are right for my skin type?

We recommend taking our Skin Quiz on the homepage to receive a personalized routine, or checking the 'Skin Type' guide listed on each individual product page.

Are Q+A products cruelty-free and vegan?

Yes, all Q+A products are 100% cruelty-free. The vast majority of our range is also vegan-friendly, with the exception of a few products containing beeswax.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order has been dispatched, you will receive a tracking link via email to monitor its progress.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our customer support team for assistance.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Can I use multiple active ingredients together?

While many of our products are designed to be layered, we recommend introducing one new active at a time. Please refer to our layering guide for specific ingredient compatibility.